You can do the following with the app.

  • Securely message with the Carbon Bot, one of our care coordinators or your provider (depending on your inquiry)
  • Schedule your visits
  • Have your video visits – we video call you at the time of your visit and it shows up on your smartphone just like a Skype/FaceTime call
  • Complete e-visits from your phone or tablet
  • Receive your care plans or other medical information from your medical provider
  • Upload photos, videos, documents, etc. without having to get a link or store them in your phone’s photo library

Don't see the time you want in the app? Scheduling a visit for multiple people?

  • You can message us via your Carbon account to see if we have any availability to see you sooner than what is shown in the app
  • If you’re looking to schedule a visit for more than one person, message us via the Carbon app and we’ll make sure your appointment time slot is long enough to make sure each person is well taken care of

Scheduling for your child?

  • Please message us through the app to schedule an appointment for your child. We will walk you through the process of creating a child account in the app that you can manage

Having trouble?

  • The app does not currently work on desktop, so you’ll need to get the app on your smartphone or tablet