Common App Questions for Nice Healthcare:

• How do I create a Nice account?

• How do I reset my password?

• How do I join my video visit?

• How do I add a family member to my Nice account?

• How do I share Nice medical documents with a family member, guardian, or medical provider?

Tips for Accessing Nice Healthcare:

• If you are experiencing a medical emergency, please call 9-1-1 or contact your local health provider.

• We highly encourage using our mobile apps for iOS and Android for the best user experience, though you can access our services online as well. Make sure you are using the latest version of the Nice app, as we continually update the app to make it better and easier for you to access care at Nice. 

• For any chat or virtual visits, please make sure you have a good internet connection. 

How do I create a Nice account?

1. After downloading the app or visiting our website, select ‘Sign Up’. 

2. Follow the prompts to add your personal information. 

3. Enter your email address and create a password. Then select ‘Create Account’.

4. Now, officially log in to the app with your newly created username and password.

Common issues when creating an account:

• We recommend using a personal email address rather than a work email to make sure you have access to your records if you leave your employer.

• If you have access to Nice through a family member, enter that family member’s employer name into the employer field when creating an account. 

• Be sure you don’t have an existing Nice account. If you try to sign up with an email already in our system, you’ll get an error when trying to create an account.

• If you continue having problems creating an account, contact our customer support at support@nice.healthcare for further assistance.

How do I reset my password?

1. Open Nice on your iPhone/iPad or Android app, or access Nice through the web.

2. Select ‘Log In’.

3. Enter the email associated with your Nice account and select ‘Continue’.

1. Important: If you have enabled fingerprint or Face ID select the ‘Use Password’ option instead of continuing with fingerprint or Face ID.

4. Select ‘Forgot Password’ on the login screen. 

5. Confirm your email address and select ‘Continue’ to send a password reset email.

1. If you’re unsure which email address you originally used when signing up for Nice Healthcare, try a personal email address. We recommend you check your inbox and the spam/junk folder for the reset password email.  

2. If you still did not receive an email, you likely do not have an account associated with that email address and will need to try a different one.

6. Once you receive the reset password email, open it up and select ‘Reset Password’. 

7. Enter and re-type your new password, then select ‘Reset Password’.

8. Now, log in using your new password.

9. If you continue having problems trouble, contact our customer support at support@nice.healthcare for further assistance.

How do I join my video visit?

1. When logged into Nice, navigate to the ‘Appointments’ section of the app.

1. If multiple patients are on your account, be sure you’ve selected the correct patient’s appointment list. On iPhone/iPad or Android, tap ‘Selected Patient’ at the top of the Appointments screen. On web, select the three bars in the upper left.

2. Select the ‘Join Visit’ button on the appointment.

3. If prompted, allow Nice Healthcare to access your device’s microphone and camera, as this allows your provider to see and hear you during the visit. 

4. Now, enjoy the visit with your Nice clinician. 

How do I add a family member to my Nice account?

1. Log in to the Nice Healthcare app.

1. For iPhone/iPad and Android users, navigate to the ‘Account’ section of the app.

2. For web users, navigate to the ‘Patients’ section of the app.

2. Select ‘Add a Patient’.

3. Follow the prompts to add your family member’s personal information, then select ‘Add Patient’.

4. The new patient will now appear in your family members/patients list. Select their name to view or edit their personal or contact information.

Common issues when adding a patient to your account:

• Family members under 18 can be added directly to your Nice account. Adult family members (18+) must create their own Nice account.

• If you and your spouse or co-parent both use Nice, avoid creating duplicate patient records for children. This helps avoid confusion for you and your Nice providers.

• If you continue having trouble adding a family member to your account, contact customer support through the chat feature in the Nice app. 

How do I share Nice medical documents with a family member, guardian, or medical provider?

1. When logged into Nice, navigate to the ‘Documents’ section of the app.

2. If you have multiple patients on your account, ensure the correct patient is selected first. On iPhone/iPad, click ‘Selected Patient’ at the top of the screen. On Android or web, select the three bars in the upper left.

3. Open the document you wish to share.

4. Select the share icon in the top right (the square icon with an arrow pointing up).

5. On iPhone/iPad or Android, select the easiest method for sharing and follow your device’s prompts.

1. On the web, your document will be downloaded to your computer and can be shared via your preferred method from there.

6. If you continue having trouble adding a family member to your account, contact customer support through the chat feature in the Nice app.