This Agreement includes a disclaimer of liability in Section 7. Please review that section (and all other terms) carefully. This CLIENT AGREEMENT (this “Agreement”) is a legal agreement between NICE HEALTHCARE LLC. ("nice healthcare", “nice,” “us,” or “we”) and you individually (in each case “you” or “your”).

If you wish to participate as a client of nice, you must click on the “I accept the terms and conditions of this Agreement” button. By clicking the “I accept the terms and conditions of this Agreement” button you acknowledge: (a) that you have read and understood this Agreement; and (b) that this Agreement has the same force and effect as an agreement signed with original signatures. If you do not click on the “I accept the terms and conditions of this Agreement” button you will not be entitled to participate as a client of Nice. 

This Client Agreement was last revised in August 2017. We reserve the right to change the terms contained herein, in our sole discretion, at any time. BY CONTINUING TO USE THIS SITE AFTER SUCH CHANGES ARE POSTED, YOU AGREE TO BE BOUND BY THE MOST RECENT VERSION OF THIS CLIENT AGREEMENT. You are expected to check this page each time you access this Site so you are aware of any changes, as they are binding on you. This applies whether we give you notice of the changes or not. You warrant that you have full authority to accept and perform this Agreement. 

1) Fees 
The deposit is non refundable. All fees are paid monthly via the Nice Healthcare billing portal.  Members that cancel their membership before their first visit will receive a full refund of their first's month membership fee. If a monthly payment is missed the membership will be canceled and a new deposit and membership will be required to resume service. The membership is for up to 5 people living at the same street address. For more than 5 people an additional fees apply. If the person's on the membership are changed, the signup fee will be assessed for each person changed each time they are changed. If fewer than 5 people are placed on the membership at time of signup, additional people up to 5 people may be added at no additional charge.

2) Scope of Services
Nice Healthcare members receive primary care services. At our own discretion we will send a medical provider to Member's homes on file in our systems in accordance with their membership level after an email, text, or video visit. The services included in the membership are as follows: 1) text message visits, 2) email visits, 3) online video visits, 4) in home visits, 5) and some labs.

Nurse practitioners will also prescribe medications and make referrals to specialists and hospitals as required based on their medical judgement.

Nice Healthcare's hours of operation are: for virtual visits: 8 am - 7 pm central standard time Monday to Friday and 9 am - 12 pm central standard time Saturday to Sunday. For home visits the hours are the same except for Monday to Friday the hours are 9 am to 5 pm. These hours can and may be changed in the future.

We are closed the day before, the day after, and the day of 10 major holidays and services are not available on these days.

3) Uncovered Services 
The membership does not include speciality labs, pharmacy drugs, speciality imaging, or speciality care normally provided by a specialist. The membership does not include urgent care or emergency care services. If you need immediate assistance you should dial 911. Nice Healthcare does not prescribe controlled substances on the DEA list. Nice Healthcare does not provide the genital or breast portion of women or male physicals.

4) Availability of Visits 
There is no limit to the number of visits you can have once you become a member. We strive to provide same day virtual and home visits but cannot guarantee same day visits. Home visits are available only to Premium Members.

5) Cancellation Policy 
You may cancel your appointment with Nice Healthcare a minimum of 24 hours in advance, otherwise your session credit will be used as if you kept the appointment. A cancellation made less than 24 hours before the scheduled appointment will result in a $50 fee. We reserve the right to cancel any membership at anytime for any reason, if we choose to do so, we will refund the equivalent of one month's membership fees. You may cancel your membership at any time, if you do, we will refund the equivalent of one month's membership fees if fees were paid annually.

6) Limitation on Liability 
NICE HEALTHCARE’S AGGREGATE LIABILITY SHALL, IN ALL CASES, BE LIMITED TO THE AMOUNT PAID BY YOU TO BE A PARTICIPATING CLIENT OF NICE HEALTHCARE. 

7) Contact Information 
If you have questions about anything contained in this Agreement, or any questions regarding your enrollment with Nice Healthcare LLC please contact us at (763) 412-1993 or at anelson@nice.healthcare