Prescription FAQ

What medications do you offer for free?

We are not a pharmacy and cannot supply every medication.  In regard to the medications that we do carry, we will not have every strength (dose) or formulation available at all times. Our team is comprised of board-certified, licensed family practice medical providers who are dedicated to working with you on your healthcare concerns and wellness goals.  We do not share a list because every patient is unique, and it would be irresponsible for us to commit to promising any specific medication when our medical team hasn't had a chance to meet you, review your health with you, and determine what he or she believes to be the best treatment recommendations based on current, evidence-based medical guidelines.

If a medication is recommended for your ongoing care with Nice, we would then discuss if it's available for delivery. In many cases, we will be able to offer free delivery, in others we will not.  In the case where we don't carry the medication you need, we are happy to prescribe the medication to your regular pharmacy, just as any other primary care clinic could do.

Switching your primary care can be a difficult decision-one that we don't take lightly, however, we encourage you to consider the many great benefits partnering with Nice offers-potential pharmacy delivery as just one of them.

I already have a primary provider.  Can I get my medications refilled and delivered by Nice?

We are not a pharmacy and do not refill prescriptions that have been written by providers from other clinics.  Our providers are all licensed, family practice nurse practitioners who can write prescriptions for patients who have established care to form an on-going relationship with Nice, are having the condition(s) managed by our providers, and the medication has been deemed medically recommended.

We reserve the right to deny any prescription that is not in the best medical interest of the patient.

If a medication is recommended for your ongoing care with Nice, we would then discuss if it's available for delivery. In many cases, we will be able to offer free delivery, in others we will not.  In the case where we don't carry the medication you need, we are happy to prescribe the medication to your regular pharmacy, just as any other primary care clinic could do. The prescription will then be filled under your insurance benefits and you are responsible for picking it up and any co-pays-just as you would have done with previous prescriptions

Switching your primary care can be a difficult decision-one that we don't take lightly, however, we encourage you to consider the many great benefits partnering with Nice offers-potential pharmacy delivery is just one of them.

Why don’t you offer my prescription?

We are not a pharmacy and are not able to stock a limitless supply.  Our medications are packaged by licensed pharmacists through an outside vendor who then sends us the medications to prescribe and distribute.  Therefore, we do not always have control if the vendor changes their offerings or has a shortage of a prescription. We have carefully selected medications and the dose in an attempt to offer the most common medications that would be applicable to the largest number of patients.  If we cannot offer the prescription that is medically recommended for you, our providers will send the prescription to the pharmacy of your choice which will then be filled under your insurance benefits and you are responsible for any co-pays-just as you would have done with previous prescriptions. Please note that we are keeping track of prescriptions that we were not able to offer to our patients for delivery and will potentially continue to grow our offerings based on this data.

How to Request Refills

We are not a pharmacy and do not have a physical location like a bricks and mortar pharmacy.  Our chronic care and wellness medications (aka needing on-going refills) are not offered for same day or next day delivery.  These types of medications are scheduled for mail delivery only. Our policy is that refills that are to be mailed from Nice Healthcare should be requested a minimum of 10 days prior to running out.  So please do not wait until your medications are out or almost out to schedule your first appointment or request a refill.

If a follow-up appointment was needed prior to a refill, we recommend that our patients schedule a follow-up appointment with our office 10 days prior to your prescription expiring. In order to provide quality care, our medical practitioners need to monitor your condition and compliance with treatment plans. This is only accomplished if you are seen on a regular basis as recommended by your Nice Healthcare nurse practitioner.  

If you run out of your prescription you can still request that Nice send you a refill via our mailing schedule and we will send in an appropriate amount of medication to your pharmacy in order to “bridge” your prescription until the mailed one arrives.  You will be responsible for picking up and paying for any co-pays or other costs charged by the pharmacy. Please plan ahead if the prescription request is due on a weekend or holiday, to give us enough time to prepare the prescription.

If your prescription is being filled at the pharmacy, please request your refill directly through your pharmacy via phone or online.  They will send us a refill request.

What if I’ve lost my prescription(s)?

If you lose your prescription/medication that was delivered to you from Nice, a new supply will not be delivered until it would have been regularly scheduled. If it was a one-time (acute) medication it will not be delivered again.  Our providers can discuss with you the option to send the medication to a pharmacy of your choice. You would be responsible to pick up your medication and any co-pay or other costs of the medication.