You can do the following with the app.

  • Securely message with the Carbon Bot, one of our care coordinators or your provider (depending on your inquiry)
  • Schedule your visits
  • Have your video visits – we video call you at the time of your visit and it shows up on your smartphone just like a Skype/FaceTime call
  • Complete e-visits from your phone or tablet
  • Receive your care plans or other medical information from your medical provider
  • Upload photos, videos, documents, etc. without having to get a link or store them in your phone’s photo library

Don't see the time you want in the app? Scheduling a visit for multiple people?

  • You can message us in the Carbon app to see if we have any availability to see you sooner than what is shown in the app
  • If you’re looking to schedule a visit for more than one person, message us via the Carbon app and we’ll make sure your appointment time slot is long enough to make sure each person is well taken care of

Scheduling for your child?

  • Please download the app and create your account first
  • At the top of the screen in the app tap on your name
  • Select add a family member on the screen that pops up
  • Follow all of the instructions to complete the registration process for your child
  • Then you are all set to schedule for your child

Having trouble?

  • The app does not currently work on desktop, so you’ll need to get the app on your smartphone or tablet