Protecting Your People and Your Business: How Nice Healthcare’s Security Program is Different
When you look at adding a health benefit for your team, you probably focus on three main questions: What does it cost? Will employees actually use it? What’s the quality of the care?
Those are all critical questions. But today, there's another question you should ask: Is our employees' private health information safe?
Medical records are one of the biggest targets for cyberattacks. According to the IBM Security Cost of a Data Breach Report, healthcare data breaches cost companies more than any other industry—averaging nearly $6.4 million per incident. When you add a new health benefit, you’re trusting an external partner with your workforce's most personal details.
At Nice Healthcare, we believe that giving friendly, high-quality care means protecting that data as if it were our own. Keeping your information safe isn't just something our IT team thinks about; it;s built into how we deliver hybrid primary care.
Here’s how our security program protects your company, and why your legal and IT teams will love us just as much as HR does.
Key Takeaways
Healthcare data breaches are among the most expensive in any industry, making data security a critical consideration when evaluating employee health benefits.
Nice Healthcare builds its core patient mobile app and primary messaging systems in-house to reduce unnecessary third-party software exposure.
Our annual SOC 2 Type II report verifies that independent auditors evaluated our controls across Security, Confidentiality, and Integrity.
Over 100 full-time clinicians access member records strictly through company-managed devices with continuous monitoring and regular security education.
Employers and IT risk assessment teams can review real-time compliance documentation anytime at our public Trust Center.
1. Smart Integrations and Careful Vendor Oversight
Many digital health companies connect dozens of outside software apps together to run their services. Every time employee data gets passed to a different outside company, the risk of a leak or breach increases.
At Nice, we reduce those risky apps by owning our technology. We built our patient app and primary messaging tools in-house.
When we do connect with an outside platform to manage medical records—like our secure electronic health record (EHR) partner—we connect through locked and encrypted pathways. Our in-house security team constantly monitors and manages these integrations.
Before any outside software company touches employee data, our security team conducts a thorough risk review. We examine their security audits, data handling policies, and legal agreements. We continuously monitor these connections so members’ information moves safely between clinical systems without unvetted exposure.
How Care Technology is Built Matters
Fragmented Digital Health
- Dozens of unvetted third-party apps connected together.
- Gig-economy contractors logging in from personal, unmanaged devices.
- Treating HIPAA compliance as the finish line rather than the bare minimum.
Unified In-House Security
- Custom-built patient app and messaging owned in-house.
- 100+ employed W-2 clinicians accessing data strictly on managed devices.
- Annual, independent SOC 2 Type II audit report verifying active controls.
2. Going Beyond HIPAA: A Transparent SOC 2 Type II Report
Any healthcare company you talk to will say they are "HIPAA compliant." But HIPAA is simply the baseline—the legally required minimum to operate in healthcare.
We wanted to offer our employer partners a higher level of assurance. That is why Nice maintains an active, audited security posture verified on our public Trust Center. We undergo independent, third-party audits to produce our annual SOC 2 Type II report. This audit evaluates our controls against key Trust Services Criteria, including Security, Confidentiality, and Integrity.
Instead of just promising that data is safe, this report proves that an independent auditor examined our day-to-day operations and confirmed our protections work. For your risk-assessment team, having this detailed report readily available means a faster vetting process and total peace of mind.
3. Defense-in-Depth: From Devices to Emerging Tech
Strong security comes from multiple layers of protection and people working together. Our program protects companies and their employees at every level:
Managed Devices and Full-Time Staff: Unlike platforms relying on gig-economy contractors using personal phones or laptops, Nice employs over 100 full-time clinicians. We securely enroll every device used to access Nice data into our managed network, protected by multi-factor authentication and continuous threat monitoring.
Ongoing Security Training: Technology is only as safe as the people using it. Every Nice employee undergoes mandatory, continuous security and privacy education. This proactive training ensures our team recognizes phishing attempts, handles sensitive data with care, and upholds a strong culture of accountability.
Preparing for Disruptions: Healthcare can’t collapse when technology fails. We maintain proactive incident response, business continuity, and disaster recovery planning to support dependable care when your employees need it most.
Thoughtful Technology Governance: As artificial intelligence and new technologies enter healthcare, we take a careful approach. We evaluate any new tool for data privacy, accuracy, and human clinical oversight before adopting it. Technology should improve care and never compromise trust.
The Bottom Line for Employers
When you choose Nice, you aren't just giving your employees access to everyday primary care, mental health therapy, physical therapy, and in-person visits. You’re trusting a healthcare partner that should respect your workforce’s data privacy.
By prioritizing SOC 2 standards, keeping tight control over software integrations, preparing for tech disruptions, and securing our clinicians' devices, we make sure your employees' health journeys stay private. Because protecting your team and your business is one of the smartest ways to build a better benefits strategy.
